Once your claim is submitted, we send the request to our vault partner for fulfillment. You'll receive an email with your tracking link as soon as the vault ships your package.
Claim statuses
Processing — your claim has been received, and we're preparing to submit it to the vault.
In Transit — your claim has been submitted to the vault and is being prepared for shipment. No tracking is available yet at this stage.
Tracking Available — your package has shipped, and a tracking link has been emailed to you.
If your tracking isn't updating, sometimes carriers experience delays, or tracking doesn't update right away. If your package appears stuck or delayed, reach out with your order information and tracking link, and we'll look into it.