You can request shipping for any card in your Card Stash at any time within the 3-day window after opening your card. Claiming a card simply means you want the physical item sent to you.
How to claim your cards
Go to your Account tab and click on "My Card Stash"
Select the cards you want shipped.
Enter your shipping address.
Review the shipping cost.
Pay the shipping fee.
Confirm your request.
Once confirmed, the vault prepares your package and your shipment begins.
Canceling Your Shipment
Changed your mind? You can cancel a shipment yourself, as long as you're quick about it.
Go to your Account tab and open My Card Stash.
Tap into Shipments and select the shipment you want to cancel.
On the shipment status screen, tap Cancel Shipment.
Confirm the cancellation.
You have 60 minutes from the time you submit your claim to cancel it. Once that window closes, the cancel option disappears, and the shipment can no longer be canceled.
Note: You'll need to be on the latest version of the app to see the cancel option
How Long Does It Take To Receive My Card?
Processing times vary depending on which vault facility stores your cards:
PSA Vault: Fulfillment typically takes approximately 1 week, followed by shipping transit time. PSA's process involves additional handling and verification steps. Total time from claim to delivery is typically 2–3 weeks for domestic shipments.
Fanatics Vault: Fulfillment typically takes 2–7 business days, followed by shipping transit time. Total time from claim to delivery is typically 1–2 weeks for domestic shipments.
Alt Vault: Fulfillment typically takes 2–7 business days, followed by shipping transit time. Total time from claim to delivery is typically 1–2 weeks for domestic shipments.
Note: Shipping fees come directly from our vaulting partners for the shipping and handling of your cards. Underdog does not take any additional fees on shipping. Shipping fees may differ for each card, as they depend on the vault where the card is stored.
These estimates are for domestic (United States) shipments under normal operating conditions. International shipments will require additional time. All processing times are estimates and not guarantees; actual times may vary based on volume, periods of congestion, carrier performance, and other factors.
If your claim includes cards from multiple vaults, each vault will process and ship its cards independently. You may receive multiple packages for a single claim.
High-value shipments may require a signature upon delivery. The carrier and vault partner will determine the appropriate delivery confirmation method based on shipment value.